Terms and Conditions
WORLD WINE | TERMS AND CONDITIONS
Extra Gastro s.r.o. • www.worldwine.cz
Operator: Extra Gastro s.r.o., Company ID No. 29155568, registered office at Vikova 1223/4, 140 00 Prague 4. Commercial Register entry: Municipal Court in Prague, Section C, File 204762. Contact: info@worldwine.cz, tel. 244 402 289. Returns and complaints: Vikova 1223/4, 140 00 Prague 4.
1. Introductory provisions
1.1. These Terms and Conditions of Extra Gastro s.r.o., Company ID No. 29155568, with its registered office at Vikova 1223/4, 140 00 Prague 4 (the “Seller”), govern the rights and obligations relating to the sale of goods through the online store at worldwine.cz and its associated aliases (the “Online Store”). The Buyer is a natural or legal person who orders goods.
1.2. These Terms and Conditions are primarily intended for contracts with consumers. They apply to orders placed in the course of business only insofar as they are relevant and unless otherwise agreed; statutory consumer rights do not automatically apply to business buyers. Individual wholesale supplies to restaurants may be subject to separate terms.
1.3. Provisions departing from these Terms and Conditions may be agreed in the purchase contract. Such individually agreed provisions take precedence over these Terms and Conditions.
1.4. The Online Store accepts orders in Czech, German and English. Orders may be placed in a language version currently available, and the purchase contract is concluded in that language unless the parties agree otherwise. The Seller will make contractual information available in the relevant language. The choice of language does not affect the delivery countries, which are the Czech Republic, Slovakia and Germany.
1.5. The Seller may amend these Terms and Conditions at any time. The Buyer is bound by the version in effect when the purchase contract is concluded.
2. Customer account
2.1. Customer registration is voluntary. An order may also be placed without creating a customer account. If an account is created, it enables the management of orders and other functions supported by the Online Store.
2.2. When registering on the website and ordering goods, the Buyer must provide correct and truthful information. The Seller considers the information provided by the Buyer in the customer account and when ordering goods to be correct.
2.3. Access to the customer account is secured by a username and password. The Buyer must keep confidential the information required to access their customer account and acknowledges that the Seller is not liable for the Buyer's breach of this obligation.
2.4. The Seller may close an account, particularly in the event of a material breach of the terms or for security reasons. Closing an account does not affect existing claims arising from contracts already concluded; the processing and retention of data are governed by applicable law.
2.5. The Buyer acknowledges that the customer account may not be available continuously, particularly due to necessary maintenance of the Seller's hardware and software or that of third parties.
3. Conclusion of the purchase contract
3.1. Goods and prices in the Online Store are displayed inclusive of applicable taxes and mandatory charges. The price and offer apply at the time of display unless expressly stated otherwise. An individual offer may be made. Product information does not alter the consumer's statutory rights.
3.2. Goods are delivered to the Czech Republic, the Slovak Republic and the Federal Republic of Germany. The final shipping charge is determined according to the relevant carrier's price list, the country and the service selected, and is displayed to the Buyer after entering the delivery address and before submitting a binding order. No shipping charge is made beyond the amount displayed and accepted in the order unless an additional service results from a further express agreement.
3.3. The Buyer adds the selected goods to the cart, enters the delivery and, where applicable, billing details, selects an available delivery and payment method, and checks the total price.
3.4. Before submitting the order, the Buyer may correct the information entered and review the final price, delivery and Terms and Conditions. The binding order is submitted using a button that unambiguously indicates an obligation to pay. After the order is submitted, the Seller sends an automated order confirmation email to the Buyer; the specific legal significance of this confirmation is determined in particular by its content and clause 3.7.
3.5. Depending on the nature of the order (quantity of goods, purchase price or anticipated shipping costs), the Seller may request additional confirmation of the order from the Buyer, for example in writing or by telephone.
3.6. Alcoholic beverages are intended only for persons over 18 years of age. On entering the website, the Buyer confirms their age through an age gate and, when ordering alcoholic beverages, declares that they are at least 18 years old. The Buyer must arrange to receive the order personally and ensure that the goods are not handed over to a minor. Shipments containing alcohol are marked with an 18+ notice. These declarations and shipment markings do not in themselves constitute objective age verification and do not limit the Seller's statutory obligations.
3.7. The purchase contract is concluded electronically without signing a separate paper contract. The contract is formed when the Seller's confirmation of acceptance of the order is delivered to the Buyer's email address, provided that the confirmation expresses acceptance of the order. An automated email labelled as an order confirmation is sent; a purely technical acknowledgement of receipt of an offer would not necessarily constitute acceptance of that offer.
3.8. The Buyer acknowledges that the Seller is not obliged to enter into a purchase contract, particularly with persons who have previously materially breached a purchase contract, including these Terms and Conditions.
3.9. The Buyer agrees to the use of means of distance communication when concluding the purchase contract. The Buyer bears their own costs of using such means in connection with the conclusion of the purchase contract, including internet connection and telephone call charges.
4. Prices and payment terms
4.1. The Buyer may pay the purchase price and any costs associated with delivery under the purchase contract using the methods offered by the Online Store's interface at the time of ordering.
4.2. In addition to the purchase price, the Buyer must pay the Seller the agreed delivery costs. Unless expressly stated otherwise, references below to the purchase price also include delivery costs.
4.3. If cash on delivery or payment upon collection is offered during checkout, payment is due on receipt; other payment methods are governed by their stated terms.
4.4. For bank transfers, the Buyer must use the payment details provided by the Seller; the payment obligation is fulfilled when the amount is credited to the Seller's account. Payments through payment gateways follow the selected payment method and the applicable terms of the payment service provider.
4.5. The Seller may require payment of the full purchase price before dispatching the goods to the Buyer, particularly if the Buyer does not provide additional confirmation of the order under clause 3.5.
4.6. Discounts granted by the Seller to the Buyer on the price of goods cannot be combined.
4.7. The Seller will issue and provide the Buyer with a tax document in the cases and manner required by law; it may be provided electronically where the relevant conditions are met.
5. Withdrawal from the purchase contract
5.1. In principle, a consumer entering into a distance contract has the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods; for items delivered separately, the start of the period is determined by law. This right may also be exercised before delivery. The statutory exceptions under Section 1837 of the Czech Civil Code apply.
5.2. The consumer may withdraw from the contract by sending an unambiguous notice to info@worldwine.cz or in writing to Extra Gastro s.r.o., Vikova 1223/4, 140 00 Prague 4. To meet the deadline, it is sufficient to send the notice before the period expires. A model withdrawal form is attached; its use is not mandatory.
5.3. The consumer must return the goods to Extra Gastro s.r.o., Vikova 1223/4, 140 00 Prague 4 without undue delay and no later than 14 days after withdrawal. The consumer bears the direct cost of returning the goods if properly informed of this in advance and unless the Seller has agreed to bear those costs. Glass bottles should be packaged securely. Original packaging is not a mandatory condition for withdrawal.
5.4. Subject to the conditions laid down by law, the consumer is liable for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning. An opened or partially consumed bottle may have a reduced value; any reduction is assessed individually. Opening a bottle does not automatically create an exception to the right of withdrawal or give rise to a flat-rate contractual penalty.
5.5. The Seller will refund payments received, including the cost of the least expensive standard delivery method offered, without undue delay and no later than 14 days after withdrawal. The refund will be made using the same means of payment unless the parties agree otherwise at no additional cost to the consumer. The Seller may withhold the refund until the goods or proof of their return have been received, whichever occurs first.
5.6. The right of withdrawal is excluded only in specific cases provided for by law. Ordinary wine is not automatically excluded from the right of withdrawal simply because it is alcohol. For alcohol, the special exception concerns only the legally defined cases involving an agreed price, delivery deferred beyond 30 days and a value dependent on independent market price fluctuations. Withdrawal without giving a reason is distinct from a complaint about defective goods.
5.7. If a free gift is provided subject to a purchase, withdrawal from the contract removes the legal basis for retaining it, provided that such a condition has been agreed in accordance with the law; the consumer must return it with the goods. This does not affect the consumer's statutory rights.
6. Shipping and delivery
6.1. The Seller delivers to the Czech Republic, the Slovak Republic and the Federal Republic of Germany. In Slovakia, Messenger delivers only within Bratislava, while Packeta delivers throughout Slovakia within the scope of its available services. Packeta delivers to Germany. Shipping charges are determined according to the applicable rate of the carrier offered for the country concerned; the Buyer sees the final amount at checkout after entering the delivery address. For individual wine supplies to restaurants and catering businesses, the Seller may also use its own transport as agreed with the business customer.
6.2. The Buyer selects a delivery method from the options offered by the Seller. Where goods are sent to a consumer using a carrier offered by the Seller, the risk of damage passes to the consumer on receipt of the goods; where the consumer independently arranges a carrier not offered by the Seller, the applicable statutory rules apply.
6.3. The Buyer must provide the cooperation necessary to receive delivery. Failure to accept a shipment does not in itself constitute valid withdrawal from the contract. If the Buyer breaches an obligation and causes demonstrable loss to the Seller, the Seller may, to the extent permitted by law, seek reimbursement of costs actually incurred that are reasonable and causally related, potentially including outbound and return shipping. A flat-rate penalty cannot be charged automatically, nor can costs caused by the Seller or carrier be claimed. The consumer's statutory rights remain unaffected.
6.4. If the Buyer requests repeat delivery for reasons attributable to them, only costs agreed in advance or legally justified, whose occurrence and amount can be substantiated, may be charged; this does not affect the consumer's rights.
6.5. The Buyer is advised to inspect the shipment's packaging on receipt, record any apparent damage with the carrier and notify the Seller. Depending on the circumstances, a damaged shipment may be refused. Failure to carry out this inspection does not in itself deprive the consumer of rights relating to defective goods.
6.6. Further rights and obligations of the parties in relation to shipping may be governed by special delivery terms issued by the Seller, if any.
6.7. WORLD WINE applies an age limit of 18 years for online sales of alcoholic beverages. The Buyer is asked to confirm their age when ordering and must arrange to receive the shipment personally. Shipments are marked with a notice stating that they may be accepted only by a person over 18; shipments sent to Germany through Packeta carry an instruction on the shipping label to hand them over to a person over 18. A notice on a label is not evidence that the carrier has verified the recipient's age or identity. Applicable law must always be observed when selling and delivering alcohol.
7. Rights relating to defective goods and complaints
7.1. The Buyer's rights relating to defective goods are governed by the Czech Civil Code, in particular Sections 2099 et seq. and, for consumers, Sections 2158 et seq., and by the Consumer Protection Act. The Seller is responsible for ensuring that the goods supplied are free from defects on receipt and have the agreed and normally expected characteristics.
7.2. A consumer may report a defect that existed on receipt and becomes apparent within two years of receipt, taking into account the nature of the goods and the defect. If a defect becomes apparent within one year of receipt, it is presumed to have existed on receipt unless the nature of the goods or defect rules this out. For food products, the applicable use-by date, shelf life and special legal rules are also taken into account.
7.3. Subject to statutory conditions, the Buyer is entitled in particular to have a defect remedied by repair or replacement where this is possible and proportionate for the goods concerned; in cases provided for by law, the Buyer is entitled to an appropriate price reduction or withdrawal from the contract. For wine, supplying a non-defective replacement is a particularly practical remedy.
7.4. The Buyer may submit a complaint by email to info@worldwine.cz, in writing or in person at the Seller's address at Vikova 1223/4, 140 00 Prague 4. It is advisable to provide the order number, a description of the defect and the requested remedy; the absence of original packaging or a receipt does not in itself prevent a complaint if the purchase can be proved in another way. A complaint is not deemed submitted only on the date the goods concerned are physically delivered. The Seller will issue an acknowledgement of the complaint and normally resolve it, including informing the Buyer, within 30 days unless the parties agree on a longer period. The Buyer must provide the cooperation necessary to assess the defect.
7.5. The Seller will issue an acknowledgement stating that a complaint has been submitted, its subject matter and the remedy requested, and will resolve it, including remedying the defect, without undue delay and no later than 30 days unless a longer period is expressly agreed with the consumer. The Seller will inform the consumer of the outcome and provide written reasons if the complaint is rejected.
7.6. When making a complaint about wine, the Buyer may describe in particular an undesirable smell or taste, a closure defect, cloudiness or another suspected defect. The Seller may reasonably request photographs and the opportunity for expert assessment of a retained sample. Opening the bottle or partially consuming its contents does not in itself prevent a complaint; full consumption may affect the available evidence depending on the circumstances but does not automatically extinguish statutory rights.
7.7. Where a complaint is justified, the consumer is also entitled, to the extent provided by law, to reimbursement of reasonable costs incurred in making it. In the event of a dispute, the statutory rules of evidence apply rather than an automatic transfer of the burden of proof to the Buyer.
7.8. If the Buyer complains that wine has spoiled or has another defect, the Seller will assess the complaint under applicable law. The Buyer may substantiate the alleged defect, for example by laboratory analysis or an expert opinion; such analysis is not, however, a mandatory condition for accepting a complaint. If it is established that the wine was defective on receipt, the Buyer is entitled to the statutory remedies for defective goods. Where the defect is material or other statutory conditions for withdrawal are met, the Buyer may request a refund of the relevant purchase price. Where a complaint is justified, the Buyer is also entitled to reimbursement of reasonable costs incurred, potentially including reasonable expert assessment or laboratory analysis costs where the statutory conditions for reimbursement are met. Opening or partially consuming a bottle does not in itself prevent a complaint.
8. Other rights and obligations of the parties
8.1. The Buyer acquires ownership of the goods upon payment of the full purchase price unless otherwise agreed. For deliveries to consumers, the risk of damage is governed by law and clause 6.2.
8.2. The Buyer acknowledges that the software and other components forming the Online Store's web interface, including photographs of the goods offered, are protected by copyright. The Buyer undertakes not to carry out any activity that could enable them or third parties to interfere with or use that software or those components without authorisation.
8.3. When using the Online Store's web interface, the Buyer must not use mechanisms, software or other procedures that could adversely affect its operation. The interface may be used only to an extent that does not prejudice the rights of the Seller's other customers and that is consistent with its intended purpose.
8.4. The Seller is not liable for outages caused by third parties to the extent permitted by law. This does not affect liability that cannot lawfully be excluded.
9. Personal data protection and marketing communications
9.1. The data controller is Extra Gastro s.r.o., Company ID No. 29155568, with its registered office at Vikova 1223/4, 140 00 Prague 4. Details of personal data processing, legal bases, recipients, retention periods and customers' rights are set out in the separate Privacy Policy published in the Online Store.
9.2. Providing the data necessary to process an order is not conditional on granting marketing consent. The legal bases for processing personal data are governed by applicable law, in particular Regulation (EU) 2016/679 (GDPR).
9.3. A customer account is voluntary; orders may be placed without registration. Information about the processing of data associated with accounts and orders is provided in the separate Privacy Policy.
9.4. Information about the use of cookies and similar technologies, including settings options, is provided in the separate Privacy Policy and in the Online Store's privacy settings.
9.5. Marketing communications, particularly wine offers and news, are sent through Shopify Messaging to persons who have given the relevant marketing consent. Consent is not a condition of purchase; recipients may withdraw it, in particular through the unsubscribe link in the marketing communication.
9.6. To exercise rights relating to personal data, customers may contact the Seller at info@worldwine.cz. This does not affect their right to contact the Czech Office for Personal Data Protection.
9.7. The separate Privacy Policy is accessible through the link labelled “Privacy Policy” in the Online Store. Consent to these Terms and Conditions does not replace that policy.
10. Communications and notices
10.1. The parties may communicate electronically using the email addresses provided in the order and on the website; the consumer's right to use other means of communication permitted by law is not restricted.
10.2. Service of notices and their effects are governed by law. A presumption of delivery after a postal item has been held for 10 days does not automatically apply to a consumer solely on the basis of these Terms and Conditions. For withdrawal within the 14-day period, it is sufficient to send the notice in time.
11. Final provisions
11.1. Legal relations are governed by Czech law; where the Buyer is a consumer habitually resident in another EU Member State and the conditions of Article 6 of the Rome I Regulation (EC) No. 593/2008 are met, the choice of Czech law does not deprive them of the protection afforded by mandatory provisions of the law that would otherwise apply. This concerns in particular relevant consumer protection rules in Germany and Slovakia.
11.2. The Seller operates under the relevant business authorisation; competent supervisory authorities include, within their respective powers, in particular the Czech Trade Inspection Authority, the Czech Agriculture and Food Inspection Authority and other authorities. This provision does not exempt the Seller from special obligations relating to alcohol sales and cross-border deliveries.
11.3. If any provision is invalid or ineffective, this does not in itself affect the other provisions. The applicable statutory rules will apply.
11.4. If a consumer dispute arising from a purchase contract cannot be resolved by agreement, the consumer may apply for out-of-court dispute resolution to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email adr@coi.gov.cz, website https://coi.gov.cz/informace-o-adr/.
11.5. The Seller will provide the consumer with confirmation of the contract concluded and the information required by law in a text format that can be stored and reproduced. Contractual documentation is retained in accordance with applicable law.
11.6. Seller's contact details: Extra Gastro s.r.o., Vikova 1223/4, 140 00 Prague 4, Company ID No. 29155568; email info@worldwine.cz, telephone 244 402 289. The address for sending goods subject to a complaint or return is the same as the Seller's registered office: Vikova 1223/4, 140 00 Prague 4.
11.7. These Terms and Conditions apply to purchase contracts concluded after they take effect. Effective date: 10 November 2026.
Appendix – Model withdrawal form
I hereby give notice that I withdraw from the purchase contract for the following goods: __________________________
Order number: __________ Date ordered / received: __________
Consumer's full name: ___________________________________
Consumer's address: _____________________________________________
Email: ____________________ Date: ____________________________
To: Extra Gastro s.r.o., Vikova 1223/4, 140 00 Prague 4; email info@worldwine.cz. The consumer's signature is required only when submitting a paper form.