Shipping policy

6. Shipping and delivery

6.1. The Seller delivers to the Czech Republic, the Slovak Republic and the Federal Republic of Germany. In Slovakia, Messenger delivers only within Bratislava, while Packeta delivers throughout Slovakia within the scope of its available services. Packeta delivers to Germany. Shipping charges are determined according to the applicable rate of the carrier offered for the country concerned; the Buyer sees the final amount at checkout after entering the delivery address. For individual wine supplies to restaurants and catering businesses, the Seller may also use its own transport as agreed with the business customer.

6.2. The Buyer selects a delivery method from the options offered by the Seller. Where goods are sent to a consumer using a carrier offered by the Seller, the risk of damage passes to the consumer on receipt of the goods; where the consumer independently arranges a carrier not offered by the Seller, the applicable statutory rules apply.

6.3. The Buyer must provide the cooperation necessary to receive delivery. Failure to accept a shipment does not in itself constitute valid withdrawal from the contract. If the Buyer breaches an obligation and causes demonstrable loss to the Seller, the Seller may, to the extent permitted by law, seek reimbursement of costs actually incurred that are reasonable and causally related, potentially including outbound and return shipping. A flat-rate penalty cannot be charged automatically, nor can costs caused by the Seller or carrier be claimed. The consumer's statutory rights remain unaffected.

6.4. If the Buyer requests repeat delivery for reasons attributable to them, only costs agreed in advance or legally justified, whose occurrence and amount can be substantiated, may be charged; this does not affect the consumer's rights.

6.5. The Buyer is advised to inspect the shipment's packaging on receipt, record any apparent damage with the carrier and notify the Seller. Depending on the circumstances, a damaged shipment may be refused. Failure to carry out this inspection does not in itself deprive the consumer of rights relating to defective goods.

6.6. Further rights and obligations of the parties in relation to shipping may be governed by special delivery terms issued by the Seller, if any.

6.7. WORLD WINE applies an age limit of 18 years for online sales of alcoholic beverages. The Buyer is asked to confirm their age when ordering and must arrange to receive the shipment personally. Shipments are marked with a notice stating that they may be accepted only by a person over 18; shipments sent to Germany through Packeta carry an instruction on the shipping label to hand them over to a person over 18. A notice on a label is not evidence that the carrier has verified the recipient's age or identity. Applicable law must always be observed when selling and delivering alcohol.

Delivery of Gastroplast tableware

The flat-rate courier delivery charge to an address for orders containing 1 carton is CZK 199 for the Czech Republic, EUR 16.50 for Germany and EUR 13.90 for Slovakia. Delivery takes 7–14 working days for the Czech Republic and Slovakia and 7–25 working days for Germany.

For orders of 2 or more cartons, we calculate shipping individually. Before dispatch, we will inform you of any additional shipping charge for your approval. If the order has already been paid for, you will pay the approved additional charge separately before dispatch.